We hope you love your purchase. If not, we make it easy to send it back. Our return policy covers a full 30 days from the date of delivery.
Eligibility Guidelines
To be eligible for a return, your item must satisfy these conditions:
- The item is unworn, unwashed, and in its original condition.
- All original tags are still attached, and the item is in its original packaging.
- A receipt or proof of purchase is included.
Please note that any item showing signs of use or damage not due to a manufacturing error will not qualify for a refund.
Quality Issues and Errors
If you receive an item that is defective, damaged upon arrival, or incorrect, we sincerely apologize for the inconvenience. Please contact our support team immediately at info@sperryysell.it.com so we can prioritize a resolution, which includes a prepaid return label and a full refund or exchange.
How Returns Work
- Initiate your return by emailing us at info@sperryysell.it.com with your order number.
- Our customer service team will provide a prepaid return shipping label within one business day.
- Package the item securely and drop it off at the designated carrier location.
Return Costs
There are no hidden fees for returns. We cover the cost of return shipping, and we do not charge any restocking fees.
Where to Send Returns
All returns should be mailed to our physical address:
811 Lantana Ave, Clearwater Beach, FL 33767, United States
Refund Processing
Once your returned package is received at our facility, it will be inspected within 1-2 business days. Upon approval, we will issue a refund to your original payment method immediately. Please be aware that it can take an additional 7-10 business days for the funds to be reflected on your statement, depending on your card issuer’s policies.